Terms & Conditions
Appointments: Due to the possibility of unexpected occurrences, we provide arrival estimates of 60 minutes. For example, if your cleaning is scheduled for 9AM, you should anticipate your housekeeping team arriving between 9-10AM, although they will strive to arrive the closest to the scheduled time as possible. We make every effort to have the same team in your home at every visit, but in case of emergency you would have the option of rescheduling with your regular team or having a replacement team instead.
Access & Lock-Outs: It is not necessary for you to be home during your cleaning, unless that is your preference. However, you also have the option to provide the office with a copy of your key, or to leave one for the cleaners on the premises. In such instances, your key will be carefully secured, and homes will be locked upon exiting. Due to our flexibility, please be advised that a $40 fee will be assessed if our housekeepers arrive for your scheduled cleaning and are unable to clean your home.
Cancellations: Appointments cancelled within less than 24 hours prior to the scheduled appointment will be subject to a $20 cancellation fee. Reminders: We give service reminder phone calls and emails as a courtesy to all new customers, and those who request it, a few days in advance of your scheduled cleaning.
Lifting: Please be advised, our housekeepers cannot use ladders or move anything heavier than 35lbs. If you would like us to clean behind large appliances, or pieces of furniture, please move it prior to the cleaning to allow access to the area.
Tips: Although it is not necessary to tip our housekeepers, it is encouraged and a great way to say, “Job well done!” Please let us know if you would like us to include any tips in your credit/debit card charges, and we will gladly pass them along to your team.
Referrals: A great deal of our time and resources are put into recruiting and checking the background and experience of our housekeepers. Part of our service agreement states you agree not to independently hire any past or present Perfect Shine housekeepers unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the housekeeper(s), regardless of using them for a one-time or recurring service.