Terms & Conditions

Appointments: Due to the possibility of unexpected occurrences, we provide arrival estimates of 60 minutes. For example, if your cleaning is scheduled for 9 AM, you should anticipate your housekeeping team arriving between 9-10 AM, although they will strive to arrive the closest to the scheduled time as possible. We make every effort to have the same team in your home at every visit, but in case of an emergency, you would have the option of rescheduling with your regular team or having a replacement team instead.

Access & Lock-Outs: You don’t need to be home during your cleaning unless that is your preference. However, you also have the option to provide the office with a copy of your key or to leave one for the cleaners on the premises. In such instances, your key will be carefully secured, and homes will be locked upon exiting. Due to our flexibility, please be advised that a $40 fee will be assessed if our housekeepers arrive for your scheduled cleaning and are unable to clean your home.

Cancellations: Appointments canceled within less than 24 hours before the scheduled appointment will be subject to a $20 cancellation fee. Reminders: We give service reminder phone calls and emails as a courtesy to all new customers, and those who request it, a few days in advance of your scheduled cleaning.

Lifting: Please be advised, our housekeepers cannot use ladders or move anything heavier than 35lbs. If you would like us to clean behind large appliances or pieces of furniture, please move it before the cleaning to allow access to the area.

Tips: Although it is not necessary to tip our housekeepers, it is encouraged and a great way to say, “Job well done!” Please let us know if you would like us to include any tips in your credit/debit card charges, and we will gladly pass them along to your team.

Referrals: A great deal of our time and resources are put into recruiting and checking the background and experience of our housekeepers. Part of our service agreement states you agree not to independently hire any past or present Perfect Shine housekeepers unless you pay our referral fee of $3,000. This amount is due in full immediately upon personal employment of the housekeeper(s), regardless of using them for a one-time or recurring service.

Privacy Policy: We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website or use our services. We may collect the following types of information from you:

Personal Information: This includes, but is not limited to, your name, email address, and phone number, which you provide through our intake form or other means.
Usage Data: Information about how you interact with our website, including IP addresses, browser types, and access times.

We use the information we collect for the following purposes:

To provide and improve our services
To communicate with you, including responding to your inquiries
To send you updates, promotional materials, or other information that may be of interest to you (if you have opted in to receive such communications)
To comply with legal obligations and enforce our policies

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information.

You have the following choices regarding your information:

Opt-In/Opt-Out: You can choose to receive or not receive promotional communications from us. Instructions for opting out are provided in the communications you receive or you can contact us directly.
Access and Correction: You can request access to or correction of your personal information by contacting us at customerservice@thehousecleaningmaids.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the effective date.